This Privacy Policy outlines the practices of Direct Dispatch Services ("we," "us," or "our"), located in Jackson, NJ, regarding the collection, use, and protection of personal information we gather from you when you use our website and services ("Site"). By accessing and using our Site, you agree to the terms described in the most current version of this Privacy Policy.

Categories of Personal Information We Collect:

We collect personal information that identifies, relates to, describes, or could reasonably be linked directly or indirectly with a particular consumer or device ("personal information"). Over the last twelve (12) months, we have collected the following categories of personal information from consumers:

Identifiers such as real names, postal addresses, unique personal identifiers, online identifiers, Internet Protocol addresses, email addresses, and phone numbers.
Information related to dispatch services requested through our Site, including details of freight, routes, scheduling information, vehicle details, and logistical requirements.
Internet or other electronic network activity information, including browsing history, search history, and information regarding a consumer's interaction with our website or advertisements.
Use of Personal Information:

We use your personal information to:

Provide, operate, and improve our dispatch services.
Communicate with you, including responding to your inquiries and fulfilling your requests for services.
Conduct direct marketing and send you messages, materials, advertisements, and promotions related to our dispatch services.
Analyze and enhance our marketing efforts and service offerings.
Data Storage and Security:

We prioritize the security of our customers' personal information. Contact information provided during transactions or interactions with Direct Dispatch Services is securely stored in data centers located within the United States, ensuring compliance with U.S. data protection laws and New Jersey’s state-specific privacy regulations.

Messaging and Communications:

By using our Site or requesting services, you consent to receive automated promotional messages via email, calls, SMS, and pre-recorded voicemails from us concerning our services and promotions. You can opt out of receiving these communications at any time by following the instructions provided in the messages.

Privacy of Information:

We are committed to protecting your privacy and will not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.

Changes to This Policy:

We reserve the right to modify this policy at any time. Changes will take effect immediately upon their posting on our website. Your continued use of our services following the posting of changes will mean that you accept those changes.

New Jersey Consumer Privacy Act (NJCPA):

As per New Jersey laws, you have the right to know the personal information we collect about you, request the deletion of your personal information, and opt-out of the sale of your personal information. To exercise these rights, contact us at info@directdispatchservices.com.

Contact Us:

For any questions or concerns regarding this policy or our services, please contact us at info@directdispatchservices.com.

Direct Dispatch Services Pre-Recorded Voicemails and Email Automations Policy:

Our communications, including pre-recorded voicemails and automated emails, comply with applicable telecommunications laws, including the regulations set by the Federal Communications Commission and New Jersey state laws. We aim for transparency and legal compliance in all messages sent, providing clear opt-out options and respecting user preferences.

Security Measures:

We implement reasonable security measures to protect your personal information against unauthorized access, use, or disclosure.

Review and Updates:

This policy is regularly reviewed and updated to adhere to new regulations and best practices, ensuring the ongoing protection of your personal information and compliance with legal standards.

Direct Dispatch Services is committed to providing top-tier dispatch services while respecting and protecting the personal information of our users in Jackson, NJ, and beyond.

At Dispatch One, accessible from https://ddispatchservices.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Dispatch One and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Direct Dispatch .This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect


Your personal information will never be disclosed to any third party except when required by law enforcement agencies in compliance with applicable laws and regulations. We are committed to safeguarding the privacy and integrity of your personal data.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you are applying for a job or getting a quote, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website

  • Improve, personalize, and expand our website

  • Understand and analyze how you use our website

  • Develop new products, services, features, and functionality

  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

  • Send you emails

  • Find and prevent fraud

Log Files

Direct Dispatch follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Direct Dispatch uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Direct Dispatch.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Direct Dispatch, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Direct Dispatch has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Direct Dispatch's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Direct Dispatch does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Our Privacy Policy was created with the help of the Privacy Policy Generator.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Direct Dispatch Services Privacy Policy

Effective Date: December 15, 2024

At Direct Dispatch Services, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you interact with our SMS program or website. By opting into our SMS services or using our website, you agree to the practices described in this policy.

1. What Personal Information Is Collected

We may collect the following types of personal information:

  • Contact Information: Your phone number, name, and email address (if provided) for SMS communications and dispatch services.
  • Usage Data: Information about how you interact with our SMS messages or website, such as message responses (e.g., STOP, HELP) and engagement with dispatch notifications.
  • Device Information: Your mobile device type, operating system, and carrier, which may be collected automatically when you receive SMS messages.
2. How Personal Information Is Used

We use your personal information to:

  • Send dispatch-related SMS messages, such as assignment notifications, driver updates, delivery confirmations, and schedule changes.
  • Improve our dispatch services and SMS program based on user feedback or engagement.
  • Respond to your requests for help or support (e.g., via HELP or STOP commands).
  • Comply with legal obligations, carrier requirements, and TCR regulations.
3. Who Personal Information Is Shared With

We do not share your personal information with third parties for marketing purposes. SMS consent is not shared with third parties for marketing purposes. However, we may share information with:

  • Service Providers: Third-party vendors who help us operate our SMS program (e.g., RingCentral, mobile carriers), under strict confidentiality agreements.
  • Legal Authorities: If required by law, regulation, or to protect the safety, rights, or property of Direct Dispatch Services or others.
4. SMS Consent

By opting into our SMS program, you provide express consent for Direct Dispatch Services to send you text messages related to our dispatch services. SMS consent is not shared with third parties for marketing purposes. You can withdraw consent at any time by texting STOP to any message (see our Terms & Conditions for details).

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information by contacting us at info@ddispatchservices.com.
  • Opt out of receiving SMS messages by texting STOP (see our Terms & Conditions for details).
  • Request information about how your data is processed or shared by contacting us.
7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. If you opt out of SMS messages, we will retain only the minimum information needed to honor your opt-out request.

8. International Data Transfers

If you are located outside the United States, your personal information may be transferred to and processed in the U.S. By using our services, you consent to this transfer, subject to the privacy protections described in this policy.

9. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or carrier policies. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

12. Accessibility

This Privacy Policy is available in an accessible format. If you need assistance accessing it, please contact us at the details above.